Instructions to Patients
Thursday, 4 June 2020
Preston Road Surgery is moving to ‘Digital First’ in line with NHS strategy.
To get medical care or an admin request, you can submit an eConsult from the banner on our website (from your phone, tablet or PC).
The web-form will ask you some questions about your condition. A GP will assess and prioritise your needs according to your symptoms and respond within 1 working day allocating appropriate resources.
This video explains what eConsult is all about:
The following video explains how you can access us remotely:
Preston Road Surgery is open normal hours
Please contact us if you have any medical problems. Whilst we need not see everyone face to face, many problems can be resolved by e-consult, phone or video.
We are able to see those who need an examination or procedures such as baby immunisations.
We will be wearing protective clothing and may instruct you to take some precautions as below:
- Do not enter if you have fever, cough, loss of taste or smell
- Please use the door buzzer or telephone to inform us of your arrival
- Ideally patient only, but mum is allowed with baby
- We will check your temperature, and will not be let in if it is 37.5 or more.
- Please wear a mask
- Stay in the car after informing us of your arrival
- Please come and wait by the side entrance when you are asked to come in
- Please understand that clinicians need to disinfect the area, after each person
- Sanitizing may take longer, therefore, please be prepared to wait longer and maintain social distancing
We can also do urgent necessary tests and referrals. It is safer to contact us than to leave a problem until it becomes more serious. This especially applies to children.
Covid19 (coronavirus) Pandemic Vital Information
- For details on the condition, how it might affect people and how our surgery service is responding: Symptoms of COVID-19
- If you are worried you may have or been in contact with Covid-19 use the 111 online checker: 111 online coronavirus service
Only phone 111 if you cannot get online help (expect delays). You should contact 111 if you are getting worse, cannot cope with your symptoms or you are not getting better after 7 days. Do NOT go to the GP or pharmacy or hospital or walk-in centres. We are not able to test for coronavirus at the surgery and you will not need testing if you have mild symptoms and are staying at home.
Below you can find all the proper, official advice: